FAQs
Below are some of the most common questions we get regarding our service. If you don’t see the question you are looking for, please email us at info@westari.store
FAQ
IS THIS SITE LEGIT ?
100% YES. We understand in todays environment why that question gets asked. Unfortunately there are some dishonest sellers out there and they can usually be identified by negative reviews online.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Depending on the shoe, it usually takes 1-3 days to bring the shoes from the factory to our office for inspection, QC pictures and preparing for shipping.
WHERE DO THE SHOES SHIP FROM ?
Unless otherwise specified, all of our shoes ship directly from China. Shoes are moved from the factory, upon order, to our office in China to be inspected prior to shipping.
HOW DO YOU SHIP THE SHOES ?
All shoes are bubblewrapped and shipped in a sturdy cardboard box to protect them from any excessive damage during transport. US shipping is done by either FEDEX or UPS. On some occations we will use USPS if the size of the box is not allowed by other carriers.
WHERE IS THE CUSTOMER SUPPORT LOCATED ?
All aspects of sales are managed in the Switzerland. This includes processing of payments and accepting returns.
WHERE DO YOU SHIP ?
We ship all over the world. Most commonly we ship to the US, Canada, Europe, Australia and New Zeland. If you are located in other other country you can email us at info@westari.store to confirm prior to purchase….
DO YOU ACCEPT RETURNS ?
We accept returns under several circumstances. Please refer to our returns page for our policy
HOW LONG DOES IT TAKE TO ARRIVE ?
Although this can vary, it typically takes 7-14 days for US and most parts of Europe. Tracking of your package is provided a few days after its shipped.
Shipping Worldwide
We ship on each corner of the world!
Online Support
24/7 we care about our customers!
Security Payment
Providing security it's our priority!
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.